Frequently asked Questions
Questions to ask your web designer
We’ve done the heavy lifting for you to help answer your frequently asked questions. Which you should be asking your web designer about when scoping and planning your small business website project.
Fifty questions for your web designer
Website Development Experience
1. Have you worked on other websites similar to our industry?
We have customised and developed websites for various industries, products and services, we have been building websites for over 15 years. There only a few industries or services we wouldn’t build a website for though we have enjoyed developing sites for building companies, veterinary, wholesales distributions, travel, finance, coffee, fitness and health and many others. The best way to find out if we can help with developing websites for your industry is to give us a call or get in contact with us.
2. Are you able to provide examples of your work in the price range similar to our proposed project budget?
Yes, we have displayed a few of our sites in our portfolio area of the website, along with some case studies. Early on when we are starting our discovery phase we will show you some sites which would be in the range of the proposed budget for your budget. The only type of sites where the cost will be beyond our normal pricing is 100% custom designed and e-commerce sites. E-commerce sites can require more time and effort to set up with various other factors required to ensure viability.
3. Are you able to provide references and contact information of past clients who we can speak with direct?
Absolutely, we would be more than happy to provide you with contact information of 3 or more small business owners who we have developed websites for, so you can run a reference check on our work.
Website Development Process
4. Do you have a framework or process you will follow when developing our website?
With all our projects from customising, developing and launching a website we follow a framework so we can keep the project on track. We will also provide you with your own client portal so you can track the project and see what development phase or stage we are at with the project.
5. Are you able to provide examples of your work in the price range similar to our proposed project budget?
Yes, we have displayed a few of our sites in our portfolio area of the website, along with some case studies. Early on when we are starting our discovery phase we will show you some sites which would be in the range of the proposed budget for your budget. The only type of sites where the cost will be beyond our normal pricing is 100% custom designed and e-commerce sites. E-commerce sites can require more time and effort to set up with various other factors required to ensure viability.
6. Are you able to provide us with a copywriter who can assist in writing copy and content for our website?
Yes, we can, we currently have two copywriters who can help you with writing content for your website. Utilising a copywriter for your website is a great practice to use when creating a website. As they can assist in the process of ensuring your grammar, spelling, tone of voice, and sales copy is on target with your key personas and audience.
7. How long will it take to build our website?
Typically a 5 to 7-page website project will take between 3 and 4 weeks to completion, as long as we are all meeting our deadlines and content is submitted on time. However, I will note, if you are wanting a copywriter to be part of the process it’s good practice to allow another 2 weeks on the project line. As you will be required to liaise with our copywriter on the written content in respect to supplying material to help them with creating your copy for your website.
8. Are you able to help us with sourcing and purchasing images as part of the website project? What costs are associated with purchasing images for our website?
Yes – we use a couple of free stock libraries for sourcing images for our projects, however, for the best images, it’s often best to purchase images which belong to you or get images sourced from paid service the free services we like to start our search for images is unsplash and pexal images.
9. Are you able to provide our website as a package at the end of the project so we can reference if we require?
Yes at the end of the project and at the time of the handover period and the final invoices have been settled. We are more than happy to provide a package file of the website so you reference later if required. This will be provided inside your client portal so you can download when you are ready.
10. What is your planned start time for a website project?
We will advise you of the planned start time during the proposal stage. On average we will start all our projects on time subject contracts being signed and the deposit is paid.
Web Design
11. If I don’t like the first design for our custom built website that is presented, what is your process to rectify?
12. Do you have an expert designer who understands UI design and conversion optimisation?
13. How many design changes can we make to our proposed website design until we are happy with the direction?
14. Are you able to work on our proposed design for the website until we are completely happy with the outcome?
development tools
15. When developing our small business website what is the content management system (CMS) will you use to build the website?
16. Do you develop your websites using layouts and themes or will our small business website be built from scratch?
17. Can you explain how hosting our website will work do we need to host ourselves or are you able to look after this as well?
18. What about email, is this something you can help us configure and set up for us?
19. Do you offer a backup process for our website so we can recover our website in case it falls over, or we need to revert back to changes we made previously?
20. Are you able to maintain WordPress and associated plugins with the website up to date as part of any hosting fees you offer?
Search Engine Optimisation (SEO)
21. Can you help install Google Analytics on our website for us?
22. Are you able to help set up Google Analytics reporting, so we can get monthly reports sent to our inbox?
23. Are you able to help set up Goal tracking for us using Google Analytics or Facebook pixels so we can track and measure any results?
24. How will you ensure our small business website is search engine friendly?
25. Who is responsible for onsite search engine optimisation of our website?
What is onsite SEO? Onsite SEO is the optimisation of your website pages so that they are friendly to the search engines. We will help you with setting up a framework so you can easily apply the basic elements to any extra pages or post you create for your website. This will cover Meta descriptions, URL titles, keywords. To learn more about Onsite Seo we recommend reading up on moz.com
26. Are you able to help with directing any old links to our new website by using 301 redirects?
Yes, we can help, with this all we require is a spreadsheet of your current URL links which you would like to ensure are pointed to their new website address.
27. How will I know if my website works on different browsers and different devices like mobile phones?
All our sites are built on a mobile responsive website and are designed and developed to be functional on your mobile phone. We understand the importance of mobile devices in for searching for information, so it’s important you are looking good, and your mobile site is also optimised to load fast as well.
28. Are you able to set up social media buttons and widgets onto our site?
29. Can you make our small business website mobile responsive and friendly?
30. Will you be testing load and speed times for our website to ensure the site loads under 4 seconds?
31. Can you install an SSL certificate onto our website?
32. Will, you set up and create a sitemap for our business website?
33. Are you able to submit our website to google console so that Google knows about our website so it can index our pages for search?
34. Can you help us with creating a content strategy plan for our small business website?
35. Are you able to maintain WordPress and associated plugins with the website up to date as part of any hosting fees you offer?
TEAM Heypressgo
36. Can you tell us about your team, suppliers, subcontractors you are working with and what parts of the website project will they be working on?
37. Do you have support contact area we can refer to for ongoing support and assistance?
38. Are you able to meet with us face to face for any meetings?
COst AND PAYMENTS
39. Can you provide a money back guarantee on your work?
40. What payment plan options are you able to provide so we can manage our cash flow?
We offer two types of payment plans for your project. One is based on Deposit plus remainder balance paid at completion of the project we also provide a discount for upfront payments. The second payment option is the 50% deposit of the project plus the remaining costs spread over a 24 month period, which will be billed monthly along and extra support packages or services.
Short Video Explaining Payment Options
41. Are there any unexpected costs or extras costs that we need to be aware of for our website project and ongoing expenses?
42. How much does it cost to get a website built?
We can offer a cheap website package from as little as $200 which is a DIY approach where we will set up the site and framework of the theme. Then it’s up to you to manage and customise to your liking. However if spending your precious time on setting up, designing, coding and developing your site is not your cup of tea. We can build and develop your site from as little as $75 per month after the initial deposit.
43. After the final payment period or final invoice who owns the website?
44. I’ve read about project creep, what is it and how do we manage the costs associated with project creep?
Project creep is when you the customer start to ask and request extra services, elements, pages and products to your website outside of the initial project brief. Project Creep will often blow out the time line on your initial project as well as add extra costs to the project. What we will tend to do is check to see if the addition of the request is necessary under the current project and if it so, will adjust the project to accommodate the changes required. If it’s not a high priority, we will recommend that we leave the request until after the project and include as an extra service. We will let you know if feel any extra requests or addition are bordering on project creep, please don’t take it personally if we do, we just want to ensure the best success of your website and ensure we are also compensated correctly for any extra work required.
Support and maintenance
45. What is your turnaround time if we call, or email you for support or assistance with our website?
We set our selves a benchmark under our own SLA (Service level agreemtent) we will get back to you within 24hours of your support or assistance request?
46. Do you provide training services so we can learn how to use our new WordPress website?
47. Do you have training documentation, resources or video help you can provide to manage our website?
48. After the website has gone live and is launched are you able to provide ongoing assistance for updates to the website?
49. Do you charge extra for support and maintenance services?
50. Will you help with the purchase of our domain name for our website?
Credit: These fifty questions have been adapted from the PDF document from five by five.